FAQs

General restocks, excluding special event items, typically occur within a few weeks. However, feel free to send a message regarding your desired design, as it is not uncommon to have some leftover stock.

Stay informed about our latest artwork, designs, and restocks by subscribing to our newsletter or following our Instagram page.

Yes, all our patches are hook and loop.

While we don't typically handle custom patch orders, We'd be happy to discuss this with you privately and explore options to turn your design into a reality. Please feel free to send us a message on our Instagram page, or email to contact@otakuops.com.

If you encounter any issues with your order, please reach out to us at contact@otakuops.com.

If you believe you've entered your shipping address incorrectly, please contact us as soon as possible. You can reach us via the chat box on our homepage or by emailing your correct address to contact@otakuops.com. We'll update your information before processing your shipment.

To avoid any delays, we strongly recommend double-checking your shipping details for any spelling errors before completing your order. If we detect an invalid address, we will reach out to you directly via email. Please be sure to check your junk or spam folder just in case.

If we’re unable to contact you due to an incorrect address, we will hold your order until we receive your updated information.

Once your order has shipped, we won’t be able to update the address. If the package is lost due to an incorrect address, you may need to contact the carrier directly with your tracking number. For this reason, it’s important to carefully review your shipping information before finalizing your order.

Thank you for your attention to detail, and we appreciate your understanding!