Shipping Policy

Thank you for shopping at OtakuOps ("we," "us," or "our"). We are committed to providing you with the best possible shopping experience, including reliable and efficient shipping services. Please read the following Shipping Policy to understand how we process and deliver your orders.

1. Order Processing Time:

  • All orders are processed within 1-3 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Customized or made-to-order items may require additional processing time. Details will be provided on the product page.

2. Shipping Methods:

  • We offer several shipping options to meet your needs, including standard and expedited shipping.
  • The available shipping methods and estimated delivery times will be displayed during the checkout process.
  • Please note that delivery times are estimates and may vary based on your location and external factors beyond our control (e.g., weather, customs delays).

3. Shipping Destinations:

  • We currently ship within the North America (United States).
  • For international orders, please be aware that customs duties, taxes, and fees may apply. Customers are responsible for any additional charges imposed by their country's customs authorities.

4. Order Tracking:

  • Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package's progress.
  • You can also track your order by logging into your OtakuOps account and viewing your order history.

5. Shipping Rates:

  • Shipping rates are calculated based on the weight of your order and the shipping destination.
  • Shipping costs will be displayed during the checkout process before you finalize your purchase.

6. Delivery Issues:

  • If your package is delayed, lost, or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue promptly.
  • In the event of a lost package, we will initiate an investigation with the carrier to locate your order or provide a refund or replacement, based on your preference and item availability.

7. Address Accuracy:

  • Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
  • If you need to update your shipping address after placing an order, please contact our customer support team as soon as possible.

8. Contact Us:

  • If you have any questions about our Shipping Policy or your order's status, please contact our customer support team 

By placing an order with OtakuOps, you agree to the terms and conditions outlined in this Shipping Policy. We appreciate your business and strive to provide you with a seamless and enjoyable shopping experience. Thank you for choosing OtakuOps!